Transformational change is a BIG DEAL. It's disruptive and can involve significant changes to a company's business model (what it does) and operating model (how it does it). This can impact products and services, customer markets and segments, distribution channels, the shape and structure of the organisation, the governance framework, people, processes, data and technology - integrations, applications and infrastructure. It's how all these components work and work together. Add in the management of internal and external stakeholders, solution providers and other third parties, and balance all this with changes required to the corporate mindset and culture, as well as regulatory compliance, and you can see that transformational change is complex with many moving and interconnected parts.